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Shipping policy

6.1. The transfer of risk to the buyer takes place at the time of delivery. Each delivery is deemed to have been carried out as soon as the product is made available at the chosen delivery address.

6.2. WallHaus reserves the right to deliver the ordered products in parts, for example when part of the order is delayed or not available. If the order is delivered in parts, WallHaus will inform the buyer thereof in writing. No additional shipping costs will be charged.

6.3. It is the responsibility of the buyer to check the shipment upon arrival and to formulate any reservations or complaints that may seem justified, or even to refuse the parcel if it might have been opened or shows obvious signs of damage. The said reservations and complaints regarding the delivery of products must be communicated in writing to WallHaus within 3 working days following the delivery of products.

6.4. WallHaus strives to carry out the delivery within 10 working days. If due to force majeure or exceptional circumstances, independent of the buyer, the product is not delivered within 30 days, the buyer has the right to cancel the order without prejudice to the right to compensation.

6.5. WallHaus remains the owner of the products sold and delivered until the day of full payment of the price in principal and/or (shipping) costs and/or interest(s) and/or fixed compensation(s). However, the risk of loss or damage is already transferred to the buyer from the moment of delivery or of taking possession of the products.